Contact Us

Talk to a person

No ticket system, no chatbot. Messages come to one inbox and get answered by a real person within one business day.

Use the form below. Include your order number if you have one — it makes everything faster.

Where's my order? Check your tracking email first. If tracking hasn't updated in a while, message us and we'll chase it.
It arrived damaged or faulty. Send a photo through the form within 7 days of delivery. We'll arrange a replacement or refund and cover the return postage.
It feels different to sleep on. Normal in the first week. Message us and we'll talk you through which edge suits your sleeping position.
Cancel my order. Message within 12 hours and we'll stop it before dispatch. After dispatch we can't recall it.
Change of mind. Unopened and unused only, within 14 days. See our Returns page for the full policy.

Monday to Friday, Australian business hours. Weekend messages are answered Monday morning.

Your rights under the Australian Consumer Law apply to every order and are not limited by our policies.